Grievance Redressal Mechanism

At Gyatso Online, we value our customers and are committed to resolving any concerns or complaints in a fair and timely manner.

How to Raise a Complaint

If you have any grievances regarding our products, services, or policies, you can reach out to us through the following channels:

Email: gyatsotechpvtltd@gmail.com

Phone: +91 87913 18681

Address: Shop No. 2, Turner Road, Near Gautam Kund Mandir Amarbharti, Chandrabadni, Arcadia Grant, Dehradun, Uttarakhand, India – 248002

Process of Resolution

Once we receive your complaint, we will acknowledge it within 48 hours.
Our team will review your concern and may contact you for additional details, if required.
A resolution or response will be provided within 7 business days from the date of acknowledgment.

Escalation

If you are not satisfied with the initial resolution, you may escalate the matter to our Grievance Officer at:

Grievance Officer Name: Shop No. 2, Turner Road, Near Gautam Kund Mandir Amarbharti, Chandrabadni, Arcadia Grant, Dehradun, Uttarakhand, India – 248002